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Packlink complaint: Parcel lost no communication or compensation received

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Filed 13 Jan 2022 by Jill

I have still not received any helpful communication or compensation from Packlink about my lost parcel collected from me by Hermes on 06112021. The parcel contained an item sold by me on ebay and had enhanced insurance to cover its value (£70). I have had to refund the purchaser £70 plus £5 postage so £75 in total. I have had several ‘Live Chats’ with Packlink but nothing has been done. I have wasted may hours on this and feel very angry as it would appear they take your money but want nothing to do with you after that.

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