My complaint:
Ref: Orbitz Itinerary 72148559237863
Delta Airlines cancelled this flight within 2 hours of me purchasing this flight from Orbitz. I also purchased flight cancellation insurance for this flight from Orbitz. Neither Delta nor Orbitz contacted me about this flight cancellation. I found out about it two hours later when Orbitz cancelled my flight cancellation insurance via email. I contacted Orbitz 5 times within the past week and each time got a different story. First 3 times they said I have to contact Delta, then my bank. This went on for 3 days and 3 calls and chats. Thursday, and Orbitz rep on the phone told me my money would be refunded by Orbitz within 24 hours. It wasn’t and still hasn’t. Numerous calls to Delta go unanswered with many hours on hold. My bank will not let me dispute the charge on my card because it is still a ‘pending’ transaction. The money is in limbo. My last chat with Orbitz, today, gave me another story that they have to send the problem to their fraud department. What fraud? They charged my card and it was a good charge. I want my money back and they should be held accountable for selling me cancellation insurance and the cancelling the cancellation insurance themselves. This is crazy!
Suggested solution:
Refund my money to my card ASAP.
