Opodo complaint: Unable to cancel Prime
Filed 1 Sep 2023 by Melanie
I have been trying to cancel my prime subscription since 30th August. The instructions given on the internet and by their chat bot are out of date. When I log onto my account and and go to the cancel prime menu I am asked to either engage with the chat bot or telephone. With eh chat bot the instructions are out of date and when I select speak to an agent there is never anyone available. When I call I receive an automated message that my request to cancel my account is in process and that I will receive an email which I haven’t yet. When I signed up to the 30 day free trial it stated it was easy to cancel at any time. This is clearly not the case. I cannot afford £50 to come out of my account.
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