My complaint:
Booking reference 9337154776
As requested I have attached a copy of the refund receipt from Pegasus airlines.
It clearly states that baggage is refunded. In fact all costs have been refunded.
I was told by a opodo advisor that the airline does not refund booking fees and baggage fees.
This is a lie.
Pegasus has paid back the full amount without any deductions. Their advisor told me that every penny is paid back if cancelled within 24 hours, which I did directly with Pegasus.
I expect a full refund from opodo of £1,1180.35
If I fail to receive my full refund, I will never use opodo again and will advice others not to do so and I will take further action.
Omar farouq
Suggested solution:
Full refund
