Opodo complaint: Mis-spelled name lead to Opodo cancelling two tickets
Filed 17 May 2022 by Rosemary
We mis-spelled the names of two of the people on our booking, which was for 4 passengers. We rang to ask that the 2 names were corrected. Opodo requested photocopies of the two passports and a fee of £50, which we paid. After ringing at least twice a week for 8 weeks to ask what was happening and telling the same story again and again , we noticed that the Lufthansa flights Opodo had booked for us now only showed 2 names, myself and my husband and the other 2 passengers were no longer on the Lufthansa booking.
Opodo then said that the tickets had expired and we would have to rebook at our own expense.
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