Complaint: Over charge

on 31 May 2022 about Opodo in category Travel

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Complaint resolved
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My complaint:

I booked a one way ticket from Gatwick to Shannon Ireland I DID NOT request Oporto prime but it was charged. Although it was never authorised. I have spoken to over 15 agents I have names dates and times for everyone of them. I have been promised that it has been refunded but still no money at all the over charge is £48-51p I have been told every time it would be done and be credited in 24-48 hours. I have just put phone down to them being told the same thing 1-15pm 310522 I spoke to Aishwaryya this time.

Suggested solution:

I request the credit of £48-51 in full repaid to bank that issued the payment by return also an apology for my time and cost of calling

Comment by poster of the complaint Lesley Nash

3 weeks ago - Yet again I spoke to Opodo Tuesday with yet another promise that payment had been actioned and would be in account within 24hrs! Here we are over 48hrs and still No Money! This is beyond a joke .

Comment by poster of the complaint Lesley Nash

3 weeks ago - Yet again I spoke to Opodo Tuesday with yet another promise that payment had been actioned and would be in account within 24hrs! Here we are over 48hrs and still No Money! This is beyond a joke . I am pointing out they yet again failed!

Comment by poster of the complaint Lesley Nash

3 weeks ago - This is a Follow up on Tuesday’s original complaint!! Yet again I spoke to Opodo Tuesday with yet another promise that payment had been actioned and would be in account within 24hrs! Here we are over 48hrs and still No Money! This is beyond a joke . I am pointing out they yet again failed!

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