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OnTrac complaint: Order States Delivered, but I never recieved my order

Open 97 views Parcel Couriers
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Filed 2 Aug 2023 by Myresha

I have been waiting for my delivery for about a month now they’re customer service is saying there’s is nothing they can do. The day they shipped it I was in Madera, Ca at Valley childrens hospital with my preemie baby girl. I’M A SINGLE MOM WHO CAN NOT AFFORD TO PAY FOR SOMETHING I DIDNT RECIEVE MY ORDER I ORGINALLY PURCHASED WAS ALMOST $200. THE ORGINIAL SELLER WHICH IS SHEIN DOES NOT HAVE AWAY FOR YOU TO REPORT A PACKAGE NEVER RECIEVED THEY ARE TRYING TO MAKE ME RESPONSIBLE FOR THE PACKAGE. I’VE NEVER HAD THIS ISSUE IN THE PAST WITH OTHER SHIPPING COMPANIES. MY ORDER NUMBER IS D10013963033277. I PRAY YOU ALL CAN HELP ME BECAUSE IM A SINGLE MOM FEELING LIKE I GOT ROBBED.

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