Omio complaint: Helpless in exchanging outbound tickets
Filed 21 Apr 2022 by Carolynn
While booking my train tickets from Rome to Venice (and return), at a specific time slot it was sold out so I had to do it again. The second time around, I was so focused on the time slot, I have NOT changed my destinations. So I bought the tickets (200 euros!). By the time I was downloading the tickets to put it in my mobile wallet I saw a different outbound (Venice-Rome, Rome-Venice instead of Rome-Venice, Venice-Rome). Logically I wanted to exchange (or cancel it to buy a new one), but they immediately said it was not possible. Meanwhile this incident happened on their website.
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