Netspend complaint: funds inable to return to me

I have a card i have not used in more than 65 days. for that amount of time periodically i have tried to reopen the card or get a refund but to no success.
Yesterday i spend 3 hours on the phone talking to people i could hardly understand. After answering many and i mean many security question that were real and good, i got send to a automated area to re do my pin and each time never got back to the live person, I had to call back literally 6 different times to start all over again with a new person. The same thing would happen again and again and again. After three hours i just gave up exhausted.
All the foreign persons were like robots and i could not get my $119.77 re released to me and that has been going on off and on when i have time to spend on the phone for OVER 1 YEAR.

How do i finish this and get my funds? I have the last 4 digits of the card my money is on and the card that i want the money put on, it’s all been verified… or can you put it on my Chime account?
I most likely will not be with Net Spend again. I’m sorry.
Not sure what photo to give to you..
Please respond and unlock my money, It’s been too long and it shouldn’t be this difficult.
Cynthia Parchman
[email protected]
469-263-2051
Denton Texas