Complaint: Would not refund

on 11 May 2022 about in category Travel

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I have booked a a flight ticket via my With Royal Air Maroc just before the lockdown. I’ve been promised they would either refund me or provide me a voucher. February 22 I asked if I can use that voucher however I’ve been told it’s no longer available as mytrip Has refunded me that money on Sep 21. Which was not true. I told them I’m willing to provide bank statements to prove I didn’t receive anything. And they accepted it was an error in their system and they’ll refund me the money. I have been waiting since February to get my money back and yet they told me I should now contact Royal Air Maroc to sort it out.

Suggested solution:

To refund me my money.

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