Complaint: Taken my money and never refunded me

on 03 November 2020 about in category Travel

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

Initially had flight booked on 13072020, booking reference JYV3HY. Flight was cancelled due to “covid reasons”. I was offered an open ticket to fly within a year.

I tried to rebook a flight for 23102020. I was charged £30 assisted fee. I was then told I need to pay ANOTHER £30 for fare difference however I checked myself and the new flight was £10 cheaper than what I originally paid. There was NO fare difference. I asked for a refund of my £30 assisted fee as I did not want to rebook my flight again.

I was told my refund for the £30 will enter my account in a few days, this was on 19102020. No money has been refunded to me.

0 0 vote
Justified complaint?

Suggested solution:

I want a full refund of my initial ticket of £66 and my assisted fee which I did not use for £30 immediately.

The assisted fee refund I was told was processed nearly 2 weeks ago.

This is ridiculous service.

Please find attached my payment for the initial flight and bank statement for the £30 assisted fee that was not used.

Notify of
Inline Feedbacks
View all comments