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Mytrip.com complaint: Scammed reservation, mistreats and lost money

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Filed 20 Mar 2022 by Diomid

Hello,
We hope that the person reading this will help us ❤️
We booked a flight through my trip on 09.12.2021 with order number LFDCF6 , airline booking number : LS7PTR, using the number 37369943869, email address: [email protected] for two passengers: Bivol Diomid and Bivol Mihaela. The departure it was supposed to be on 23 March and the return flight on the 3rd of April.
On 10 February my trip contactecd us to tell us that the flight was canceled and they could make change if we pay 30 £ THEIR ASSISTANCE TAX, for a airline change that wasn’t our fault and it should have been FREE of charge . We payed cause we still wanted to go to our honeymoon, a trip we saved so much for.🥺
Every day we called them to ensure us that they would make the change . The phone calls were about 1 h, we lost Money, as it was international calls, very long waiting time and each time they said they will make the change but never really took the effort to do that.
Finally on the 8 th March they send us an email giving us a new itenerary, which was not so great but we agreed in order to still can travel.
Last part and the most IMPORTANT 🥺:
Today, 20th March , 3 days before our departure an email from them comes that says that everything is canceled. Everything!! Each segment of flight . We call them and they say the airline Qatar is the one who cancelled. We call Qatar and they say they don’t have any reservation on our names, and for sure we were scammed by My Trip.😭 we asked them for refund but now we read on internet several people that had the same problem , got scammed and never got their refund back. And I’m scared , I saved so much for this trip , that was supossed to be our honeymoon , will lose the money from the hotel reservation because I can’t afford to buy a new ticket at the moment . Please help me .

Mytrip.com complaint: Scammed reservation, mistreats and lost money
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