My complaint:
I wish to extend my return flight to Dublin. LHM1UR
1) Your web site says go to my bookings , which sends you another page with a obsolete phone number
2) Frantic web searches find hidden a different phone number.
3) After 1 hour 15 waiting for the call to be picked up finally the operator s my flight. ONLY to be referred to another operator 1 hour and 35 min later no response….. gave up.
Still trying to change my Singapore return trip.
A SCREEN SHOT is available for ation
Suggested solution:
Get your Management to try and use the lines of communication and see first hand the frustration, near panic in resolving these issue .
How should they resolve:
SIMPLY BY CONTACTING ME SO I MAY PROCEED TO CHANGE MY BOOKING
