Mytrip.com complaint: Refund money stuck at mytrip
Filed 31 Aug 2021 by Jurian
Airline cancelled the flights so I had to request a refund from mytrip.
Calling Mytrip is extremely painful and consists of 30 minutes waiting in a queue with horrible waiting music and messages.
After the first call, the refund process was NOT started.
After the 2nd call, the refund process was still NOT started.
After the 3rd call, the refund process was finally started…
The airline (@FlySWISS) was actually really quick in refunding the money.
The money has been stuck at Mytrip since 04.05.2021 and I am still waiting on a 715,45 EUR refund.
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