Mytrip.com complaint: Poor customer service
Filed 12 Dec 2021 by Jason
I bought a ticket from mytrip, but my flight was disrupted by thai airways so I applied for a rebooking and paid them £30 which my rebookinh was bot even successful. I applied for a refund which took me how 30mins to answer my call, which in the the middled of our conveesation they hungup the phone or thery will put onhold for 10-15 just to verify my details. And I took me 8 calls for them to process my refund today. And i need to pay again £30 for the refund to be processed. Poor customer service and theres a langauge barrier at times. Never again to this company. Scammer!
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