Mytrip.com complaint: No payment of refund and charged me an additional fee to obtain the refund!!
Filed 21 Jul 2022 by Sophia
I booked through mytrip however one of my flights was cancelled which changed my travel situation and therefore I requested that my entire booking was cancelled. After being on hold for 1.5 hours 3 times, I got through and they ed they would resolve this. They said they needed to charge me an “assistance fee” but assured me I would be refunded. I then made alternative arrangements knowing I would get my money back. They have since suggested I would not get a refund for my money and I do not even know if my original flights have been cancelled. I know they have received a refund from the airline for one flight but have not made any attempt to transfer this to me. Therefore they have effectively stolen my money.
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