My complaint:
I have booked a round-trip ticket from Hong Kong to Sapporo.
It happened on the return ticket. The connection between
GK106: Sapporo, Japan – Narita, Japan and
UO849: Narita, Japan – Hong Kong on 23rd Feb. 2023.
There was only1.5 hrs between the arrival of the GK106 and the departure of the UO849.
And the as an international flight, the counter of the UO849 was closed 1 hr before the departure. That meant I had only 30 min after the arrival of the GK106 to get to the counter of the UP849.
It was not possible to make given the GK106 arrived at terminal 3 of Narita and UO849 was leaving from terminal 2 of Narita.
I made a call to the customer service of Mytrip.com at 852 58036429 to inform the situation and they said they were going to hundle the issue and get back to me before the end of the day(23rd Feb), but they did not until their email on 28th Feb.
And finally they rejected my complaint with another email.
Please refer to the attachment.
I had to buy a flight ticket from Haneda Japan to Hong Kong, my destination, that cost me JPY46,473.00.
I would like to receive compensation for the extra cost of JPY46,473 and worth one day of my time.
best regards,
Suggested solution:
I would like to receive compensation for the extra cost of JPY46,473 and JPY 40,000 (worth one day of my time)
