My complaint:
Hi, I sent 12 emails to Mytrip and also Aeromexico about a ticket I got canceled in October.
After many emaiils back and forward with Mytrip ( I bought the tickets from their website) and Aeromexico, the last information I received was the following :
Dear Sir Madam,
Thank you for your email and we apologize for the delay in response.
With reference to your email we would like to inform you that We do not have rights for the issuance of EMDVoucher, you need to contact the airline to apply for the voucher option.
Your flight(s) has unfortunately been affected by the situation with Covid-19, due to that the airline can offer you following options for you.
Rebooking:
To change the time and date of your booking you need to contact us by telephone. That’s where we handle rebooking. Our opening hours as well as phone number can be found on our website, under ‘Contact us’.
Credit voucher:
The airline offers the option to keep the booking open or Voucher for future use. If you are interested in this option, please reply to this email at least 05 days before your original flight date for more information. If you have already requested us to obtain a voucher on your behalf, we are already working on your request with the airlines.
Refund:
We will send a refund application to the airline and if the request is granted by the airline, we will process your refund in accordance with the airline’s policy and our Terms and Conditions. When you to cancel your booking, the refund amount will be paid out to your original form of payment.
Please note that your booking has not been cancelled yet. You need to reply to this email within 48 hours to the cancellation of your booking. Your booking needs to be cancelled at least before your original departure date.
Due to the difficult situation with Covid-19, we are receiving an extremely high number of customer requests at the same time as many of our service centers are unstaffed because of government lockdowns. We are doing our best to answer emails and calls, but due to the circumstances we cannot answer all incoming contacts in time.
We kindly advise you to frequently visit our website for general information on the Covid-19 situation’s impact on travel and any fees that may apply.
We thank you for your patience and understanding in this challenging time.
Have a nice day!
Kind regards,
Nidhi, Customer Service
Mytrip
After that I replied 4 times asking for a Refund or a Credit Voucher and never got a reply.
I want to get a credit voucher if refunds are not done at this point and this company has literally ignored all my emails, such a terrible Customer care .
Thank you
Keila
Suggested solution:
I want to get a credit voucher if refunds are not done at this point
