Complaint: 2 hrs on phone to loose 1 flight and cancellation fee on 2nd

on 01 November 2020 about in category Travel

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My complaint:

accidentally booked flights wrong way round and after I booked i rang up straight away been on phone 2 hrs to tell me no refund or change on 1 flight and a $45 charge to second flight as i rang at 23.00 and now 1.15 am and its classed the next day.. not happy I have 0 flights and lost $370.00

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Justified complaint?

Suggested solution:

Tryed to help cancel and rebook

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