My complaint:
I TRIED TO PURCHASE AD BLUE AT 2115 AND EVEN THOUGH THE PETROL STATION DOESN’T CLOSE UNTIL 2200 THEY SAID IT HAD BEEN LOCKED UP OUTSIDE IN THE DISPLAY BINS AND THEY REFUSED TO OPEN IT. I SPEND THOUSANDS OF POUNDS A YEAR ON FOOD AND FUEL IN YOUR STORE, I WAS ON MY WAY TO WORK AND DESPERATLY NEEDED AD BLUE. I CAN NOT BELIEVE YOUR STAFF ARE ALLOWED TO REFUSE TO SELL GOODS JUST BECAUSE THEY WANT AND EASY AND EARLY FINISH. IN FUTURE I THINK TESCO WILL BE MY MAIN OPTION AS I FEEL DISGUSTED WITH THE WAY I HAVE BEEN TREATED, A LONG TERM LOYAL CUSTOMER.
Suggested solution:
I THINK YOU NEED TO MAKE SURE THAT YOUR STAFF ARE AWARE OF THE ACTUAL CLOSING TIME AND NOT THE TIMES THAT THEY CHOOSE. i HAVE BEEN THERE IN THE PAST AND NO ONE WAS THERE WHEN YOU WERE DUE TO OPEN. I HAVE MENTIONED THIS IN THE PAST TO THE MAIN STORE BUT OBVIOUSLY THIS HAS FALLEN ON DEAF EARS.
