Complaint: Return denied

on 21 February 2021 about Mercari in category Online Services

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My complaint:

I purchase an item called Aritzia Babaton White Jogger Drawstring on Mercari. The item number is m66261968662 for $52 dollars. The item was in a good condition like describe but the fabric was very thin. It’s very see through when I wear it which did not describe on the describe when I bought it. I can see my underwear from both back and front view. I told Mercari thanks the problem and I would like to return it. And they denied my request.

Suggested solution:

They wrote me a response that “
I closely checked the description of the seller, it shows that the item is as described, which is what you should be expecting once you purchase the item.

I hate to be the bearer of the bad news, but that being said, since the item was described as is by the seller, we are unable to grant your request”

But that’s exactly the point. The item wasn’t describe that it’s transparent.

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