Mercari complaint: Return Denied

Name: Return Denied
Item: Mercari
Author: Linda

Open 1 Oct 2021 149 views Online Services

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Filed 1 Oct 2021 by Linda

I ordered a women’s medium shirt but received a kids size medium. I requested a return and refund but Mercari said return for the wrong sizes is not part of their return policy. The item was incorrectly listed in the women’s section, how is that not a part of a return policy?

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Case details

Status: Open
Company: Mercari
Filed: 1 Oct 2021
Desired resolution: Allow me to return the item for full refund.
Problem: Return refused for wrongly listed size
About: women's shirt

Progress

Filed
Company notified
Company replied
Resolved

1 Oct 2021 Complaint filed and published
1 Oct 2021 Message from Bizzy: we notified Mercari about this complaint.

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