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Mercari complaint: label problem with USPS

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Filed 15 Sep 2021 by Mike

I am a GREAT customer. I sell mostly tee shirts and short on here and other apps. I have perfect feedback.
I use USPS for label. You offer a 6.00 label and the next level is 12.00!!!! IT does not cost 6 to mail these tees but it actually is 8.00. I cannot charge them 12! So I am stuck with the 6 option. About half of the time my stuff either gets returned and I have to add a bunch of stamps to the mercari label OR the buyer has to pay 2.00 at the post office to pick it up!
EVERY time buyer contacts me saying I owe them 2.00, I try to get their info to pay them the 2.00 I owe bc the mercari postage options are not right. Each time, instead of trying to help me, Mercari sent me awful messages about conducting business elsewhere! I would not owe these people money if the label was correct! Now I just got a FINAL WARNING????? from Mercar bc I have yet another person that i owe postage money. What am I supposed to do? THe label is wrong. The buyer wants their money back. Instead of sending me warnings why not make an 8.00 option for USPS since that is what it costs? Not 12, and not 6!
PLEASE remove the warnings from my account as the reason I got placed in this situation where I owe money to people is because your system will not produce a correct label. It is impossible to make it happen unless you add an 8.00 option to USPS.
I did nothing wrong.
I am trying to fix your label mistake. Often it goes undetected but when they see the error at the PO, it falls on the buyer. They need to be reimbursed somehow at least until you change the price of the label or make an 8 option.
In the meantime, I work super hard to be the best seller that I can. I ship right away and I am honest and accurate with my items I sell. PLEASE take away these awful hateful warnings that you gave me because I was forced into having to pay the difference re your error in the cost to get the stuff moved. This is EXTREMELY unfair. My account should not have any kind of final warnings lol. It makes me sick as hard as I work to keep my business great on your site. You will not find a better seller. Horrible treatment by you.

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Discussion

1 comment

  1. Alex

    This is exactly the same issue I had with Mercari and what is leading me to stop selling with them all together, they are also terrible at resolving issues. One time I had a coupon expire that I didn't even know I had, because it kept popping up that you get 10% off your next purchase with Mercari for your first listing and I have already had like 20 listings and it never told me I had a coupon and when I contacted them they said it expired and I should just wait for the next one that was a red flag for sure. The puzzle I sold someone was 1Ib and they did not tell me till after I rated the buyer that "oh guess what USPS charged $12.99 for your 1lb 3oz package and they round up to the nearest pound which in math it would not be rounded up to 2lb ?!?!?
    So I am going to do whatever it takes to make sure they resolve this as well and I am sorry you also had to go through this terrible treatment and I wish you the best selling on hopefully a better platform or selling at a yard sale instead which now seems like less of a hassle.

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