Complaint: Mercari will not release my money

on 05 February 2021 about Mercari in category Online Services

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

On 01252021 02:19 AM, I sold
Item ID m91623928355 Vogue Pattern Magazine 1981;1991; 1995 for $90 plus $9.99 for shipping to:
Sissi Rangel
1500 29th Ave Apt 204
Oakland California 94601-2344
I shipped UPS and here are the details:
Tracking Number 1Z6A35810320945801
Updated: 02052021 9:15 A.M. EST
Tracking Status Delivered
Delivered On Friday01292021
Delivery Time at 4:49 P.M.
Within an hour of receiving the package, Sissi Rangel sends a message stating: Hi I just wanted to thank you so much for being so helpful and patient with my purchasing but I have to return I’m sorry
I sent a message asking: why do you have to return them? She never responded.

On Friday, January 29, 2021, I received this email from Macari:

Return requested

Hi Lily,

Sissi Gisselle has requested a return for Vogue Pattern Magazine 1981;1991; 1995.

Items are only eligible for return if they meet certain conditions. Our team will carefully review this request and get back to you.

Thanks,

Team Mercari

Item Details
Name

Vogue Pattern Magazine 1981;1991; 1995

ID

m91623928355

Buyer

Sissi Gisselle

I immediately emailed MACARI about this on Jan 30 explaining in detail the problem and this is what I have received: February 2, and Feb 4 :
Thank you for your patience while waiting for assistance. Our wait times have increased, as we are experiencing a higher level of inquiries since the holiday season.
If you find that your issue has already been resolved, please feel free to close out your inquiry by tapping Problem Solved below. We’re glad it’s fixed!
Otherwise, please provide us as much information as possible to help us resolve your issue more quickly. Be sure to include information such as item IDs, photos for returns, and to check in on tracking for possible updates.
Macari has not done anything at all. I have sent a total of 4 emails since the first one and all have been ignored.

I have not heard anything from the buyer, nor have I received the magazine back, as she said she was returning them.

Also, Mercari will not release two other sales that I made and the buyers have received and have made no complaints.

The total amount that Mercari is holding and will not release to me is $100.14

0 0 votes
Justified complaint?

Suggested solution:

pay me the $100.14 that is owed me

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