Match Masters complaint?

Do you have a dispute or a bad customer experience with Match Masters? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Match Masters support is run by its developer, Candivore, and there is no phone line: players reach it through the support option inside the game, the Match Masters help centre, or by email at contact@candivore.io. Include your player ID, the device you play on and, for a purchase, the store receipt with its date and amount.

Charged for an in-app purchase that never reached your account? Start your complaint here and we push it out to Candivore by email, social media and printed letters.

A refund for a Match Masters purchase depends on where you paid. Purchases made inside the iPhone or Android app are billed by Apple or Google, so the refund request goes to the App Store or Google Play from your purchase history, while purchases in the web shop on the Match Masters Hub go to Candivore support.

Candivore's terms say it is not required to refund virtual items, so a request is strongest when the items never arrived, the charge was a mistake or a child bought without permission. Have the receipt, the order number, the exact time of the purchase and screenshots of your balance before and after.

To recover a Match Masters account, contact Candivore support from inside the game or through the help centre with your player ID, your player name, your team and the date you last played. If you linked the game to a social or platform login, sign in with that same login on the new device before you start playing, because a fresh install can create a new account.

Screenshots of your profile and level, and the receipts of past purchases, help support match the old account to you and prove that it is yours.

If Match Masters suspends or bans your account, ask Candivore support in writing which rule it says was broken and whether the decision can be reviewed, quoting your player ID. Write down the date the ban started, what you were doing in the game just before it and what boosters, coins or other paid items were still in the account, since Candivore's terms say unused items are forfeited when an account is closed.

Account suspended with paid items still in it? Put the case together through our complaint process: our trained AI opens a case for you and keeps coaching on what to reply and when to push.

Nothing has been reported about Match Masters here yet. Our research shows what typically goes wrong at mobile games built on in-app purchases: purchases charged but not credited, boosters or rewards lost when a live match drops, progress gone after a new device or a reinstall, accounts banned without a clear explanation, and refund requests passed between the developer and the app store.

Lost the boosters along with the match when the connection dropped? Be the first to report it: your case opens the record for the next player who runs into the same thing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Match Masters through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Match Masters can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.