Homescapes complaint?

Do you have a dispute or a bad customer experience with Homescapes? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Homescapes customer service is run by its developer Playrix: email support@playrix.com, or contact support from inside the game or through the Homescapes help centre, linked in the contact details above. Give your player ID if the game shows one, the device and platform you play on, and for a purchase problem, the store receipt with the order number and date.

Missing coins or a lost level to report? Start your complaint here as well, and we push it out to Playrix by email, social media and printed letters.

Refunds for Homescapes purchases are handled by the store that charged you, not by Playrix. The Playrix terms say purchases of virtual items are final except where the platform's own refund policy requires otherwise, and that Playrix does not refund app store purchases itself: players ask Apple, Google or Amazon, and for US web purchases, Stripe or Link.

Open the purchase history of the App Store, Google Play or Amazon account that paid, pick the order and give the reason, such as an accidental purchase or a pack that never arrived. Keep the order number, the amount and the date. If a child made purchases on your device, say so, and switch on purchase approval or a password for future buys.

Refused a refund on a pack you believe you are owed? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send the store and Playrix next.

A Homescapes purchase that does not show up is usually a delivery problem between the app store and the game, and Playrix support can check it: the Homescapes help centre has a section on in-app purchases and coins. Contact support from inside the game or by email at support@playrix.com, and include the store receipt with the order number and date, your player ID and a screenshot of your balance.

Close and reopen the game on a stable connection, because a delayed purchase can arrive on restart. Say whether you were charged once or more than once, and keep the receipt until the matter is settled.

Paid for coins that never reached your balance? We help you write the complaint in minutes, with the receipt, player ID and screenshots set out for Playrix.

To keep Homescapes progress on a new phone, make sure the game is connected to an account it can restore from before you switch, and screenshot your level, stars and coin balance. Keep the old device and the game on it until the new phone shows your level and coins.

If progress has already gone, contact Playrix support from inside the game or by email at support@playrix.com, with your player ID if you have it, the level you had reached, the old and new device, and roughly when the progress disappeared.

Progress wiped after switching phones? We place your case beside other Homescapes players with the same problem, and our community can advise you on what to send Playrix.

No. Playrix's fair-play rules ban cheat tools and coins bought outside the in-game store, and warn that players who use them can have account details stolen, lose control of their bank cards, and see the game account blocked with all progress lost. The game's own store is the only safe place to buy coins.

Nothing has been reported about Homescapes here yet. Our research shows what typically goes wrong with mobile puzzle games that sell coins and boosters: packs charged but not delivered, refund requests that the app store decides rather than the developer, progress lost after a new phone or a reinstall, purchases made by a child on a shared device, event rewards that do not appear, and crashes or freezes after an update.

Charged for a coin pack that never reached the mansion? Be the first to report it: your case opens the record that the next Homescapes player with a missing purchase will find.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Homescapes through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Homescapes can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.