Match Factory complaint?

Do you have a dispute or a bad customer experience with Match Factory? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Match Factory support is run by its developer Peak: use the Contact Us button inside the game, email support@peak.com, or browse the Match Factory section of the Peak help centre, linked in the contact details above. Give your player ID or in-game name, the device and store you play on, and for a purchase, the receipt with the order number and date.

Coins or rewards missing? Start your complaint here as well, and we push it out to Peak by email, social media and printed letters.

If Match Factory charged you but the coins did not arrive, contact Peak support through the in-game Contact Us button or by email at support@peak.com: the Match Factory help centre has an article for exactly this case. Include the store receipt with the order number, the amount and the date, your player ID, and a screenshot of your balance after the purchase.

Check your App Store or Google Play purchase history to see whether you were charged once or more than once, and restart the game on a stable connection, because a delayed purchase can arrive late. Keep the receipt until the coins appear or the charge is refunded.

Charged for coins that never showed up? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Peak and the store next.

Match Factory purchases are made through the App Store or Google Play, so a refund request goes to the store that charged you rather than to Peak. Open the purchase history of the account that paid, choose the order and give the reason, such as an accidental purchase, a purchase made by a child, or coins that never arrived, and keep the order number and date.

If a child made purchases on your device, say so in the request, and switch on purchase approval or a password for future buys. Tell Peak support as well when an item you paid for did not reach the game, because that is a delivery problem it can check.

Refund turned down for a purchase made by mistake? We help you write the complaint in minutes, with the receipts and dates in order for the store and Peak.

Match Factory is made by Peak, the Istanbul mobile game company founded in 2010 that also makes Toon Blast and Toy Blast, and Peak is a label of Take-Two Interactive. Peak says it launched Match Factory in 2023, and the US App Store lists Peak Games as the seller. The terms of service and privacy policy that apply to Peak games are those of Take-Two, so read those for the rules on purchases and accounts.

No. The game's own help centre says links and sites promising free or unlimited coins, lives or boosters do not hand out any items, and they can put your personal details at risk once you type them in. Treat any such offer as a way to collect your information.

Nothing has been reported about Match Factory here yet. Our research shows what typically goes wrong with mobile puzzle games that sell coins and boosters: charges without the coins arriving, refunds that only the app store can grant, progress or team membership lost after changing devices, event and card collection rewards that do not arrive, purchases made by a child on a shared device, and crashes that use up lives or boosters.

Card collection reward missing after the event ended? Be the first to report it: your case opens the record that the next Match Factory player with a missing reward will find.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Match Factory through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Match Factory can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.