I had trouble reaching a live operator. After 30 minutes I finally reached a operator. She then ask for my name, card number and if I was calling from the US. I gave all of that information. She asked where was the card purchased. I informed her that it is a gift card and I do not know where the person who gave me the card purchased it. She got upset because I could not provide that information. I then asked to speak with a supervisor and she hung up on me.
I’d like MasterCard to contact me back to provide me with the 25 characters that the game company is asking for. I’d like the mater to be resolved professionally