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Mastercard complaint: Reliance on mobile phone for OTP

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Filed 12 Jan 2022 by Dorothy

Unable to access my credit card account as I do not have a mobile phone signal at my home to receive the OTP. I also cannot buy goods and services online from my home for the same reason. The nearest mobile phone signal is 5 miles away. I live in a rural area of the UK.

I am therefore locked out of my account and cannot use my mastercard online while this security procedure remains in force.

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