Complaint: Misposted Balance transfer

on 21 January 2021 about Mastercard in category Payment Providers

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My complaint:

I have already made a complaint on complain.biz about a problem regarding a balance transfer that I made to BJs Mastercard. On December 30 I took advantage of a balance transfer offer I received from Citibank. 0% financing until 0322. I transfered $6249.50 from my Citibank Card to My BJs my perks Mastercard. On January 8 I received an email from Citibank ing the balance transfer had been completed and a credit was issued to my BJ’s my perks Mastercard in the amount of $6249.50. However when I looked at my BJ’s Mastercard statement the above amount was posted as a charges not a credit

0 0 votes
Justified complaint?

Suggested solution:

They should resolve my complaint by removing the charge of $6249.50 and repost it as a credit. I took advantage of the offer Citibank gave me as a way to lower my BJs mastercard balance as well as lowering my interest rate. I have sent them a letter via USPS along with any back up I had from Citibank to prove the balance transfer was done.

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