Lowe’s complaint: Not answering phones

Name: Not answering phones
Item: Lowe’s
Author: Linda

Open 16 Feb 2021 210 views Household Goods Interior shops

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Filed 16 Feb 2021 by Linda

I called several times 21621 to ask questions on Trex decking. Tried several Department, trying to get SOMEONE to answer the phone.
Customer Service didn’t even answer.

So in the era of Covid 19, I try to do my research on the phone. This is NOT the first incident with this Lowes store. The employees must be afraid to answer and possibly have to communicate with a customer.

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Case details

Status: Open
Company: Lowe’s
Filed: 16 Feb 2021
Desired resolution: When I was learning the Hardware business, the main idea that was drilled, was Customer Service. That has all disapeared!!!
Problem: Store never answers the phone
About: decking enquiry

Progress

Filed
Company notified
Company replied
Resolved

16 Feb 2021 Complaint filed and published
16 Feb 2021 Message from Bizzy: we notified Lowe’s about this complaint.

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