Kiwi.com complaint: Kiwi not refunding the airfare

Name: Kiwi not refunding the airfare
Item: Kiwi.com
Author: Vinayak

Open 10 Aug 2022 85 views Travel

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Filed 10 Aug 2022 by Vinayak

We were supposed to travel by Vistara from Delhi to Dubai. Airline didn’t allow us to board as that flight was reserved for Doha nationals only. Vistara has refunded the money to Kiwi.com but it’s impossible to get in touch with Kiwi. They don’t provide support for past bookings via phone and there has been no response to requests raised through their website and app.

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Case details

Status: Open
Company: Kiwi.com
Filed: 10 Aug 2022
Desired resolution: They should refund us the money that the airline refunded to them.
Problem: Airline refund not passed on
About: flight booking

Progress

Filed
Company notified
Company replied
Resolved

10 Aug 2022 Complaint filed and published
10 Aug 2022 Message from Bizzy: we notified Kiwi.com about this complaint.

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