Kiwi.com complaint: Flight rebooked because Kiwi did not pay the airline
Filed 5 May 2023 by Alexandre
I booked a flight with Kiwi with TAP airline. Kiwi took my money but did not pay TAP for the ticket. Consequently, TAP did not issue my ticket and I could not board the flight I paid for. I called Kiwi to sort it out and they proposed some crazy combinations of flights (when the flight I booked was direct!).
When I called Kiwi again to check on the status of the resolution they said they had again failed at securing those tickets. As a consequence, they tried booking yet another flight, but still haven’t ed the booking.
I was supposed to have taken off at 12h00 on the flight I booked, and it’s not 15h00 and I’m still waiting for the ation of booking of the new flight which, supposedly, will take off at 18h45 — to be seen if that will actually be the case.
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