Kayak complaint?

Do you have a dispute or a bad customer experience with Kayak? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Kayak lists a customer service number, 1-855-529-2501, and a help section on kayak.com, but check who you actually booked with before you use either: Kayak is a travel search engine, so most reservations are completed with an airline, a hotel or an online travel agency, and that seller holds the booking, the money and the authority to change it. Your confirmation email names the merchant and carries the booking reference, and that is where a refund or a change has to start. Keep the confirmation, the price you were shown and a screenshot of the listing.

Sent back and forth between Kayak and the seller? Report it here and we push your complaint out to both by email, on social media and by printed letter.

Cancel with the company named on your confirmation email rather than with Kayak, because that seller holds the reservation and its cancellation terms decide what comes back to you. Sign in on the seller's site or call the number on the confirmation, cancel inside the window stated in those terms, and get the cancellation reference in writing before you end the call. If the rate was nonrefundable, ask what the seller can offer instead, such as a credit or a date change, and ask for that answer by email so there is a record of it.

Send the refund request to the airline, hotel or travel agency that took the payment, since Kayak is usually not the merchant of record and cannot refund money it never held. Check your card statement for the name that actually charged you, then quote the booking reference, the date and the amount, and set out plainly what went wrong: a cancelled flight, a hotel that did not honor the rate, or charges added after the price you were shown. If the seller refuses and the service was never delivered, ask your card issuer what a chargeback involves and what the time limits are.

Refund promised and never arriving? Bring the case here and we help you write it in minutes, naming the booking reference, the amount and the company that actually took the payment, drawing on thousands of complaint letters that worked.

Kayak is a legitimate travel search site, part of Booking Holdings, and it compares prices rather than selling most trips itself. That structure is behind most complaints about it: your contract is with whichever airline, agency or hotel completed the booking, some of which are far less reliable than the search site that showed them to you, and support tends to point you back at that seller. Before paying, read the seller name and the cancellation terms on the checkout page, watch for baggage, service and resort charges that only appear at the last step, and use a card that gives you a dispute route.

Booked through a seller you found on Kayak and now getting nowhere? Other travelers caught by the same listing can back your case up here.

So far consumers reported 1 complaint about Kayak here, too few to show a clear pattern yet. Our research shows what typically goes wrong at travel search sites: bookings that are actually made with a third party, so refunds and changes run through that seller rather than the site you searched on, fares that gain baggage and service charges at checkout, hotel rates quoted without local taxes and resort charges, schedule changes that nobody passes on, and support that points you back to the seller.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Kayak through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Kayak can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.