Priority Pass complaint?

Do you have a dispute or a bad customer experience with Priority Pass? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Priority Pass customer service number for members in the US and Canada is +1 800 352 2834, a toll-free line. Members in the UK, Australia and other regions find the number for their region on the Priority Pass contact page, which also has a message form; Priority Pass publishes no customer service email address. Have your membership number, the airport, lounge and date of the visit and, for a charge, the statement line ready. If Priority Pass came with a credit or charge card, questions about what the benefit includes, such as visits or guests, go to the card provider.

Wrong lounge charge on your card? Start your complaint here as well: we push it out to Priority Pass by email, social media and printed letters.

Priority Pass lounge and airport experience visits carry a per person, per visit charge under the terms of your plan or card benefit, and those charges, guests included, go to your card through Priority Pass or your card provider. Each charge rests on the Record of Visit the lounge creates when it scans your membership card, so a guest you did not bring, a double entry or a visit on a day you were not there points to a wrong record. Extras such as premium drinks are paid to the lounge itself, not to Priority Pass. Compare the statement with your boarding pass and the visit history in the app, and raise a wrong charge with Priority Pass, or with your card provider if the membership is a card benefit, rather than with the lounge.

Billed for guests you never brought into the lounge? Take it through our complaint process: we help you write it in minutes, with the visit record, boarding pass and statement side by side.

Yes: under the Priority Pass Conditions of Use, each lounge decides whether to admit a member and capacity limits apply, so a lounge can turn Priority Pass members away when it is full. Entry also needs a valid membership card, a valid boarding pass and any ID the lounge asks for, and the lounge's own dress and behaviour rules apply. Priority Pass says it has no control over the lounge's decision, but it does take complaints about lounge access, within a time limit set in its Conditions of Use. Ask the staff for the reason, note the time, photograph any notice and keep your boarding pass, then report it to Priority Pass promptly with the airport, lounge and date.

How you cancel Priority Pass depends on how you got it. If you bought a plan directly, tell Priority Pass in writing through the message form on its contact page and keep a copy. A plan bought with automatic billing renews unless you confirm in writing well before the expiry date, while other plans end at expiry unless you ask to renew, so check which one you have. First-time direct buyers have a short cooling-off period with a refund of the membership fee, minus any visits already used. If Priority Pass came with a credit or charge card, cancellation goes through the card provider, and cancelling the card can end the membership. Keep the dated cancellation and any confirmation with your statements.

Renewal fee charged after you cancelled in writing? Bring the case to us: our trained AI opens a case for you and keeps coaching you on what to send Priority Pass next.

Be careful. Priority Pass says it does not sell memberships through auction sites such as eBay or other unofficial platforms, and anyone buying one has to enrol on its official website. A card bought from a reseller comes with no assurance that the lounge desk will accept it.

Nothing has been reported about Priority Pass here yet. Our research shows what typically goes wrong at airport lounge membership programmes: members turned away from lounges that are full, visit and guest charges billed to a card after the trip, digital membership cards that will not load at the lounge desk, plans that renew automatically, refunds after a cancellation, and card-benefit memberships whose visits or guest allowance change when the card provider changes its terms.

Turned away at the lounge desk with a valid card? Be the first to report it: your case opens the record the next Priority Pass member checks before a long layover.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Priority Pass through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Priority Pass can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.