JustFly complaint: Hidden charges

Name: Hidden charges
Item: JustFly
Rating: 1
Author: Eva

Open 17 Mar 2023 82 views Travel

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Filed 17 Mar 2023 by Eva

When I booked the flight the website showed that my carryon and first checked bag will be included for free but at the time checking with the airline I was charged 250$ for all my bags nothing was included I would like my money back please. We were 3 passengers in the same booking and we were changed the same amount they need to be clear !

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Case details

Status: Open
Company: JustFly
Filed: 17 Mar 2023
Rating: 1/5
Desired resolution: Giving back the money we payed for the bags
Problem: Bags shown as included, charged at airport
About: checked baggage
At stake: $250

Progress

Filed
Company notified
Company replied
Resolved

17 Mar 2023 Complaint filed and published
17 Mar 2023 Message from Bizzy: we notified JustFly about this complaint.

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