Just Eat complaint: Refund not issued
Filed 17 Nov 2023 by chiara
on the 15th of October, I cancelled the order no 87845089 a few minutes after I placed it because the waiting time was significantly longer than what was displayed before placing the order. I made sure that the cancellation was free when I ed and I aslo received the following message via email as additional ation: Order cancelled
You have successfully cancelled order number 87845089.
Your refund’s on the way (if you were charged).
However, it happened that I have been fully charged for the order and have yet to receive a refund.
The chat assistant I connected with this morning was unhelpful and failed to provide any valid explanation. I am sure that there has been an error and I require the refund as agreed upon and as per the communication below.
Report
Discussion
0 comments
No comments yet. Been through something similar with Just Eat? Start the discussion above.
More Just Eat complaints
View all 148Refund
I ordered food on Wednesday 29th November and I received the wrong food phoned kfc and sent a email to…
Just eat complaint unresolved and now being ignored
@JustEatUK Disgusting service Paid £25.57 for food that took over an hour and a half to arrive. When it arrived…
wrong delivery timing
order number : 1545658208. Order was for delivery at 1700 hrs. turned up at 1600 hrs. Our guests were not…