Just Eat complaint: Cold food and refused a refund

Name: Cold food and refused a refund
Item: Just Eat
Author: Jasmine

Open 4 Apr 2022 132 views Fast Food / Delivery

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Filed 4 Apr 2022 by Jasmine

I use just eat two or three times a week. On the 1st I ordered £33 worth of food. My delivery was late and 2 items were cold. I asked for a refund and was refused. I complained again and got refused again! I asked for the 2 items to be refunded or replaced, I got none

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Case details

Status: Open
Company: Just Eat
Filed: 4 Apr 2022
Desired resolution: I'd like a credit note or replacement or refund
Problem: Cold food, refund refused twice
About: takeaway order
At stake: £33

Progress

Filed
Company notified
Company replied
Resolved

4 Apr 2022 Complaint filed and published
4 Apr 2022 Message from Bizzy: we notified Just Eat about this complaint.

See all 148 Just Eat complaints

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