JackpotCity complaint: Waiting 6 months and still no refund!!

Early August 2021 I had started playing Jackpot city for the first time and had been self-exclued from my account from them for the reason of needing to identify me. Reading the comments I pretty much went through the same process of providing documents to it was me and literally had been dicked around from there onwards so I wanted my account shutdown instantly and the remaining money to be transferred back into my personal account. Chat after chat via there website it was always a new story that they had to wait for the operations teammanagement the list goes on! I had my hopes up only last week (JAN 2022) as I recieved a email stating they had a error of transferring my money back to my jackpot city account instead to my personal bank which I had already given back in August! now 2 weeks later after chatting for the millionth time the new excuse is that it has gone to MANGAMENT for further investigating and to await another email. Let’s be honest are they even gonna email me back!? DOES ANYBODY EVER GET A GOOD RESULT FROM THESE JACKED -POT PEOPLE?? OR BEEN IN THE SAME POSITION!