Interislander complaint?

Do you have a dispute or a bad customer experience with Interislander? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Interislander customer service is on 0800 802 802, and feedback can be emailed to feedback@interislander.co.nz. Bookings can also be managed through the booking manager on the Interislander website. Have your booking number, the sailing date and the names on the booking ready.

Put it through our complaint process as well, and we push it out to Interislander by email, social media and printed letters.

When Interislander cancels a sailing, it generally tries to move you to the next available sailing, and whether you can have a refund instead depends on your fare type and on whether the cause was within its control. Refundable fares can be cancelled through the booking manager, by phone or by email, while refunds on non-refundable fares go through an online refund request and are generally considered only on compassionate grounds or where the delay or cancellation was within Interislander's control.

New Zealand consumer law can give you further options when the cause was within the operator's control, but weather is usually treated differently. Bookings made through a travel agent or another website are refunded through that seller.

Interislander accepts compensation claims through its website when a delay or cancellation within its control leaves you with costs such as accommodation or alternative travel. Disruption caused by weather or other events outside its control is usually treated differently, so the cause of the cancellation matters to the claim.

Attach every receipt, the cancellation notice and the details of the sailing you were moved to.

Claiming for a cancelled crossing? Open a case with us and our trained AI keeps advising you on each reply: what to send and when to push again.

Interislander bookings are changed through the booking manager on the Interislander website or by calling 0800 802 802. Whether a change costs extra depends on the fare you bought, as the Saver, Flexible and Refundable fares each carry their own conditions, so check yours before you call. Bookings made through a travel agent or a third-party website are changed through that seller.

Get the new sailing time and any extra charge confirmed in writing, and keep it with the original booking confirmation.

Nothing has been reported about Interislander here yet. Our research shows what typically goes wrong at ferry operators: sailings cancelled or delayed at short notice, refunds refused on cheaper fares, extra costs for accommodation or travel after a lost sailing, vehicle and check-in problems, and cabins, lounges or onboard food that fall short of what was paid for.

Refund refused on a cancelled crossing? Be the first to report it: your case opens the record for the next traveller crossing Cook Strait.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Interislander through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Interislander can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.