Bluebridge complaint?

Do you have a dispute or a bad customer experience with Bluebridge? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Bluebridge number for passengers in New Zealand is 0800 844 844, and the bookings email address is bookings@bluebridge.co.nz. Bluebridge also has an enquiry form on its contact page, and for urgent matters it asks passengers to call. Have your booking number, the sailing date and time and your vehicle details ready. Freight and livestock are handled by the StraitNZ freight team instead.

Refund owed on a cancelled sailing? Start your complaint here as well, and we push it out to Bluebridge by email, social media and printed letters.

Yes: Bluebridge says that if it cancels your sailing, you can choose not to travel on a new sailing and receive a full refund, whatever fare type you booked. If you take a new sailing but part of your booking is not available, such as vehicle space or a cabin, you can still travel and ask for a refund of the unused items. Refunds are not processed automatically: apply through the refund form on the Bluebridge refunds and compensation page, with your booking number.

If you booked through a travel agent or another website, ask them for the refund instead, because changes and refunds on those bookings go through the agent.

Whether you can cancel a Bluebridge booking for a refund depends on the fare type. Bluebridge says a Flexi Sail ticket can be cancelled for a refund up until check-in closes, by emailing bookings@bluebridge.co.nz, calling 0800 844 844, visiting the passenger terminal or using the refund form, although a card payment fee is not refunded. Saver and Super Sail fares are non-refundable, but Bluebridge may consider a refund on compassionate grounds, such as serious illness or a bereavement in the family, when you email the booking number with supporting documents such as a medical certificate.

Compassionate refund refused? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Bluebridge next.

Bluebridge says you may be able to claim for extra costs, such as accommodation while you wait for another sailing or reasonable extra travel costs, when a sailing is significantly delayed or cancelled for a reason within its control, such as mechanical issues or crew shortages. Disruption caused by weather or by third parties is not usually covered. Claims go to the compensation email address on the Bluebridge refunds and compensation page, with your booking number, copies of every receipt (GST receipts where they apply) and your bank details. This also applies if a travel agent made the booking.

Claim for a hotel night turned down as weather-related? We help you write the complaint in minutes, setting your receipts against the reason Bluebridge gave for the disruption.

Nothing has been reported about Bluebridge here yet. Our research shows what typically goes wrong at Cook Strait ferry operators: sailings delayed or cancelled at short notice, refunds on fares sold as non-refundable, rebookings that leave a vehicle or cabin without space, claims for accommodation and extra travel costs after a disruption, and damage to vehicles on the car deck.

Moved to a later sailing and lost your cabin? Be the first to report it: your case opens the record for the next Bluebridge passenger whose booking changes the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Bluebridge through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Bluebridge can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.