Instacart complaint: Customer service representative

Name: Customer service representative
Item: Instacart
Rating: 1
Author: Heidi

Open 15 Feb 2023 91 views Supermarkets / Grocery Stores

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Filed 15 Feb 2023 by Heidi

I called to ask a question about being charge $3.99 delivery fee when it said if I spent over 30 something dollars it wouldn’t charge me but it did and I spoke to somebody in your customer service department name, Felicia. She was very rude and I wanna file a complaint against her.

A charge from Instacart you do not recognize? What IC* INSTACART on a bank statement means

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Case details

Status: Open
Company: Instacart
Filed: 15 Feb 2023
Rating: 1/5
Desired resolution: I would like you to talk to Felicia and maybe retrain her on how to speak to customers
Problem: Rude representative over delivery fee question
About: delivery fee
At stake: $3.99

Progress

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Company notified
Company replied
Resolved

15 Feb 2023 Complaint filed and published
15 Feb 2023 Message from Bizzy: we notified Instacart about this complaint.

See all 359 Instacart complaints

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