HP complaint: Poor quality of HP printer and shocking customer support

I have a relatively new Laserjet M1 that has been mostly unusable for the whole time I’ve had it. I spent almost a whole day with tech support a couple of months ago, resolving the problem (flashing orange light and refusal of the printer to work). Problem was something to do with server settings – my printer wasn’t communicating properly to HP servers so they effectively disable it.

A couple of weeks later the same problem happens again, this time I spent almost four hours using HP Whatsapp service and I had some of the worst technical support I have ever experienced. 30-40 minutes of a chatbot asking me the same questions over and over, then Rajah came on and basically wasted three hours of my time, ignored what I told him and took around 10 minutes to respond to anything. After two hours he was still telling me to switch the printer on and off.
I asked him repeatedly how I could make a complaint and he ignored the question, then they closed my ‘case’ as I just basically gave up trying to get any genuine assistance. The printer is useless but the service even more. I feel like I have been ripped off by this company.