Hopper complaint: refund bacck my money

HI, i have make 2 bookings with hopper on 1712023, 2 unit two bedroom primier unit at Oasia Kuala Lumpur, checkin 21123 and checkout 22123. i also have received booking ation from hopper and they also deduct the payment from my account. One day before checkin, i check with hotel about my booking, and unfortunately, there are one 1 booking made for me and it was a different tyoe of room. They only book for me 1 bedroom premier. I also send and emailmsg too hepper asking about my 1 more booking but they didnt respon until 21123.

On 21123, i go to the hotel for checkin and its only appear 1 booking and the room type is 1 bedroom primier. I contact hopper agent through chat asking for 1 more booking. They ask me to wait for 1-2 hours in order for them. when it pass 1 hour, they keep asking me to wait and it last for about 4 hour waiting for the ation with 6 kids.. it was so stress on that time. Hopper agent also reply they book for 1 bedroom premier because there was an error on they app that reflex to the booking price. Since they are not able to accomodate me i’m asking for cancellation and refund back my money. Hopper also send booking cancelation and they will ask for refund.

yesterday, on 2912023 they inform me the hotel rejected my refund but when i call hotel, they dont receive any booking cancelaltion from hopper. Hopper also mention they unable to refund me as i already use the booking and terminate the chat. i was so frustrated with hopper.