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Holiday Extras complaint: Misleading Voucher

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Filed 25 Mar 2022 by Darren

I booked airport parking through Holiday Extras back in January 2020 for May 2020 before the pandemic. Obviously we could not travel and they said as it was a non flex item i bought we would have a voucher instead of a refund. Their email clearly states that the voucher could be use against any future booking with Holiday Extras.
When I recently tried to use my voucher against booking a hotel it was refused and stated that I could not use it against this item. I did a Live Chat and was told that I could only use my voucher against a Parking purchase not any booking as it said in the email. They claim that as it was a non flex i can only use it for the same item i originally purchased. This is not stated in the email.
The hotel I wanted to book was more than what my voucher is and was willing to pay the difference.
Not only am I only allowed to use my voucher for airport parking it is only at a selected airports that I can use it. My local airport of Bristol and Cardiff are not included.

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Discussion

1 comment

  1. Mark Silvester

    I have a serious complaint against voucher issue. I tried to use a voucher to pay for a new hotel booking due to them ...yes Holiday Extra cancelling the previous one. I was never offered a refund just a voucher that I tried to use alongside another voucher. Anyway it appeared all well on the initial invoice with just £1.99 to pay via my credit card. Which when I did I found out through my credit card they and deducted the whol£120 off my credit card and despite Holiday Extras checkout cart saying voucher had been applied it had not!! When eventually I got through to someone...they told me my vouchers had different code number...so is that my fault?? No attempt to refund me...just told to either rebook another hotel before 2024 or issue a complaint. To me this is fraud...entrapment - pure and simple!! I'll never use them a again. M.Silvester

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