Complaint: Refund of excess £5 Postage

on 02 December 2020 about Hive Home in category Consumer Electronics

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My complaint:

I purchased an order thru Hive at 11;58 yesterday with the £5 Next Day Delivery. Payment was taken. However by 1pm I still hadn’t received an email ation. So I telephoned Hive and an agent who I spoke to, sent me thru the invoice at 13:05. I have been told today, after the items failed to arrive, that the order wasn’t processed until 13:03 after the cut-off of 12Noon. So Hive’s system failed to accept the order until the agent got involved and I’ve wasted £5.

I basically want my £5 that the agent promised me yesterday afternoon if the items weren’t received today

0 0 vote
Justified complaint?

Suggested solution:

Refund postage fee of £5

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