Complaint: No emergency service

on 26 September 2020 about Hive Home in category Consumer Electronics

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My complaint:

This is happening on a regular basis, the heating system has let me down for the second time in a week and all when I can’t contact you as it happens out of office hours and I have made 2 complaints and nobody has had the courtesy to call me just keep emailing me to call in office hours.

0 0 vote
Justified complaint?

Suggested solution:

Advise me how to resolve the matter as shown on the photo. It keeps saying to refresh but doesn’t tell me how to do it.

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