Hive Home Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Hive Home over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Hive Home complaint process

Do you have a dispute or had a bad customer experience with Hive Home? Submit your Hive Home complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Hive Home.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Hive Home complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Hive Home?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Hive Home complaints chart

We have received 3 complaints about Hive Home over the last 12 months. The graph below shows a monthly breakdown.

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Hive Home complaint statistics

Curious about Hive Home's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!

8
Total complaints
7
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
/10 8 ratings

How to contact the customer service of Hive Home?

Below, you will find the contact information for the complaint department of Hive Home. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-866-470-9133
Contact form:

You can contact the customer service of Hive Home by calling 1-866-470-9133. If you want to reach out to Hive Home through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Hive Home reviews: (8)

Authentic experiences shared by our community for your benefit.

Refund Issues

Complaint from CeeCee5 on 19 January 2024 about Hive Home.

I have phoned multiple times about getting a refund for Hive Heating Plus which has been cancelled but £30.99 was taken from my account. It has been ed multiple times that I would get a refund but I have... Read more

Comments: 0
Rating:

RE HIVE BOX

Complaint from Anaib Mohammad on 21 October 2023 about Hive Home.

I am absolutely disgusted with you hive box. it has been offline 10 times now i have followed your online instructions and reset it 10 times. then it comes on i turn my heating on by boost then a few... Read more

Comments: 0
Rating:

They make products obsolete and more

Complaint from Stevem12345 on 15 September 2023 about Hive Home.

I have 6 hive products in my houseshares. Hive cancelled my passwords on all accounts as I didn't log in for a period of time. How mental is this and it costs me time and money to sort. They have... Read more

Comments: 0
Rating:

Removed Water Temperature Control

Complaint from Eco-I-Dave on 29 November 2022 about Hive Home.

Ordered a Hive Home thermostat through British Gas my provider at the time and requested a professional install. The engineer without my express permission took away the control unit on the front of my Worcester Bosch boiler which now prevents... Read more

Comments: 0
Rating:

Hive disconnected

Complaint from A Bravo on 30 July 2022 about Hive Home.

I have an original hive for over 10 years no problem. Occasionally it lost connection but switching it in and off always fixed this I received an email offer an update to a new hub2 for 30£. I ordered this I followed... Read more

Comments: 0
Rating:

Refund of excess £5 Postage

Complaint from pcjjk on 02 December 2020 about Hive Home.

I purchased an order thru Hive at 11;58 yesterday with the £5 Next Day Delivery. Payment was taken. However by 1pm I still hadn’t received an email ation. So I telephoned Hive and an agent who I spoke to, sent... Read more

Comments: 0
Rating:

No emergency service

Complaint from Home on 26 September 2020 about Hive Home.

This is happening on a regular basis, the heating system has let me down for the second time in a week and all when I can’t contact you as it happens out of office hours and I have made 2... Read more

Comments: 0
Rating:

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