While Hive Home offers a range of smart home products, complaint data from our community has flagged several recurring issues with their services and products. Common complaints include difficulties in obtaining refunds, products becoming obsolete quickly, and critical features such as water temperature control being removed. Customers also report problems with Hive systems disconnecting frequently and thermostats not functioning correctly on their heating systems.
To avoid these issues, we recommend customers carefully review their refund policies and warranty terms before purchasing. Regularly update your system to ensure compatibility and functionality and engage with customer support promptly if any issues arise. Document your interactions and consider having backup solutions for essential home functions in case of technical problems.
Do you have a dispute or had a bad customer experience with Hive Home? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Hive Home.
Our sentiment meter has detected that Hive Home complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Hive Home, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Hive Home over the last 12 months. The graph below shows a monthly breakdown.
Curious about Hive Home's track record in addressing complaints within the Consumer Electronics category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Hive Home. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Hive Home by calling 1-866-470-9133. If you want to reach out to Hive Home through their own website, you can use their contact form.
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Helpful experiences shared by verified Hive Home customers. Search, discuss and connect with other people in our community.
Complaint from Hive.ID.VEZ-92 on 14 October 2024 about Hive Home.
I have been trying to contact them by phone to ask for help with my heating system and it’s a disgrace that no one ever picks up the phone. Read more
Complaint from CeeCee5 on 19 January 2024 about Hive Home.
I have phoned multiple times about getting a refund for Hive Heating Plus which has been cancelled but £30.99 was taken from my account. It has been ed multiple times that I would get a refund but I have... Read more
Complaint from Anaib Mohammad on 21 October 2023 about Hive Home.
I am absolutely disgusted with you hive box. it has been offline 10 times now i have followed your online instructions and reset it 10 times. then it comes on i turn my heating on by boost then a few... Read more
Complaint from Stevem12345 on 15 September 2023 about Hive Home.
I have 6 hive products in my houseshares. Hive cancelled my passwords on all accounts as I didn't log in for a period of time. How mental is this and it costs me time and money to sort. They have... Read more
Complaint from Eco-I-Dave on 29 November 2022 about Hive Home.
Ordered a Hive Home thermostat through British Gas my provider at the time and requested a professional install. The engineer without my express permission took away the control unit on the front of my Worcester Bosch boiler which now prevents... Read more
Complaint from A Bravo on 30 July 2022 about Hive Home.
I have an original hive for over 10 years no problem. Occasionally it lost connection but switching it in and off always fixed this I received an email offer an update to a new hub2 for 30£. I ordered this I followed... Read more
Complaint from pcjjk on 02 December 2020 about Hive Home.
I purchased an order thru Hive at 11;58 yesterday with the £5 Next Day Delivery. Payment was taken. However by 1pm I still hadn’t received an email ation. So I telephoned Hive and an agent who I spoke to, sent... Read more
Complaint from Home on 26 September 2020 about Hive Home.
This is happening on a regular basis, the heating system has let me down for the second time in a week and all when I can’t contact you as it happens out of office hours and I have made 2... Read more
Complaint from dwr on 17 May 2019 about Hive Home.
This is a long standing issue, first reported in February 2019, with overheating of central heating as much as 26 degrees C when the schedule is set at 21 degrees C. Hive digital team’s immediate reaction was to blame the... Read more
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