Hive Home complaint: Refund Issues

Name: Refund Issues
Item: Hive Home
Rating: 1
Author: Clare

Open 19 Jan 2024 66 views Consumer Electronics

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Filed 19 Jan 2024 by Clare

I have phoned multiple times about getting a refund for Hive Heating Plus which has been cancelled but £30.99 was taken from my account. It has been ed multiple times that I would get a refund but I have not recieved it yet. Customer service has been shocking

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Case details

Status: Open
Company: Hive Home
Filed: 19 Jan 2024
Rating: 1/5
Desired resolution: When the £30.99 has been refunded
Problem: Promised refund after cancellation not received
About: heating subscription
At stake: £30.99

Progress

Filed
Company notified
Company replied
Resolved

19 Jan 2024 Complaint filed and published
19 Jan 2024 Message from Bizzy: we notified Hive Home about this complaint.

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