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Hermes Parcels complaint: Parcel not delivered

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Filed 14 Jun 2023 by Gopikanta

I have ordered a parcel from Dunelm, Hermes which is now evri, the courier has apparently tried to deliver twice my parcel at the inpost drop box I diverted the parcel to but was unable to due to the post being full.

I have tried several times to contact a human from evri to have my parcel delivered at home as the 1st and 2nd time the delivery slot time was during the day, I had to divert the parcel to a post box. But still the courier has attempted to deliver the parcel much later than the delivery time slot that was provided.

I have been trying to divert my parcel to my home address but THERE IS NO ONE to help me do that. I have been so angry and frustrated since the past 2 days. I just want my money back. Evri is an absolute disgrace when it comes to delivery service.

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